tag:blogger.com,1999:blog-14643316526983265242024-03-13T05:43:49.309-07:00Live Chat Software Tool to Engage Customer Online and Convert Into Successful LeadsAnalyzing and enhancing your web traffic conversion rate now gets lot easier with eAssistance Pro live chat software. Use this tool and provide efficient customer support service.Anonymoushttp://www.blogger.com/profile/13359361958512171716noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-1464331652698326524.post-7981209592581975772014-05-27T04:03:00.000-07:002014-05-27T04:22:54.399-07:00Points To Ponder Before Adding a Live Chat Button<div dir="ltr" style="text-align: left;" trbidi="on">
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">Before adding a Live chat
software on your website, you need to put on thinking cap and
evaluate whether this little addition is productive or unproductive.
Awareness does not implies omniscience. So, before adding a Live chat
software, consider the below mentioned important points in order to
play safe.</span></span></div>
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<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<b><span style="font-family: Arial, sans-serif;"><span style="font-size: small;"> IS IT COMPATIBLE?</span></span></b></div>
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<br /></div>
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<b><span style="font-family: Arial, sans-serif;"><span style="font-size: small;">
</span></span></b></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">When you are looking for
a live chat software for your website, you should first and foremost
ensure the compatibility of the <a href="https://www.eassistancepro.com/">Live chat software</a> with:</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>a)</b> your website</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>b) </b>your Operating system</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>c)</b> other accessible
remote devices</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">Compatibility plays a
crucial role while choosing the Live chat software.<u> Check whether the
software you are choosing provides plugin for your CMS based website
like Joomla, Shopify, etc</u>. Then check the compatibility of the
software with your Operating system. Sometimes, the software do not
support MAC or other Operating systems other than Windows. When you
can not access the Chat on the devices you use, then there is no
point of integrating it. If you have a Small business unit, then it
is necessary to ensure that the software is accessible through
android or other remote devices so that you can connect with your
customers from anywhere at any point of time. </span></span></div>
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<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<b><span style="font-family: Arial, sans-serif;"><span style="font-size: small;">CUSTOMIZATION POSSIBILITIES </span></span></b></div>
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<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<b><span style="font-family: Arial, sans-serif;"><span style="font-size: small;">
</span></span></b></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">Visibility of the Live
chat button on your website definitely grabs the Interest of your
visitors. While choosing the Live chat software there are two things
regarding visibility which you need to check:</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">a) is the chat button
fully customizable</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">b) on how many pages or
domains can you use the software</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">Some Live chat software
provide a single chat button code which has a fixed display style and
image. So, ensure that the Live chat software you are using
facilitates the customization possibilities. So that you can make it
suitable for your website, by changing the color, the style of
display. To check the extent of the customization, test the trial
versions of the softwares. Choose the software which you can use on
unlimited domains and pages, as it makes the management easy. Do not
pay extra penny for each domain.</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>IS IT BUDGET FRIENDLY? </b></span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>
</b></span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">Ensure that the software
suits your budget. Do not choose the software which over exceeds your
budget. Try searching options which are in your budget and then test
them. Almost all the Live chat software provide same features, so
why choose the expensive one over the economical one. The high prices
quoted by the Market Leaders does not make the economical range
softwares inferior to them. Moreover, they provide discounts too,
when you express your interest. These economical range software are
slowly and steadily capturing the market, beating the Market leaders
in terms of service and prices.</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>AFTER SALES SERVICES AND REFUND POLICIES </b></span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>
</b></span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">What if you do not like
the software after purchase. What if it does not turn out as
productive as you thought. Do not regret your decision instead check
the refund policies before purchasing it. If you are new to this
software thing then you may need assistance from time to time. Make
sure that the software provides the after sales services, so that you
can look upto them, at the point of confusion. Some companies build
expectations they can not live upto. So do not turn your expectations
into disappointment, rather check the after sales and customer
support policies in advance.</span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>THE INTERNAL AND EXTERNAL MANAGEMENT </b></span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;"><b>
</b></span></span></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">Before making the
purchase decision, be sure that your staff is ready to handle clients
online via Live chat software. If not, then train them, make them
learn the online business rules, prepare them for all the situations
they can come across while handling the client online. Not just your
internal system should get ready for it but the external too, make
sure that your existing clients are aware of the new communication
medium you are implementing. </span></span>
</div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div style="font-weight: normal; margin-bottom: 0in;">
<span style="font-family: Arial, sans-serif;"><span style="font-size: small;">Live
chat software is definitely the best communication medium for online
businesses but there are number of software's out there. So, keeping
all the above points in mind choose your service wisely. </span></span>
</div>
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<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<br /></div>
<div align="LEFT" style="font-style: normal; font-weight: normal; margin-bottom: 0in; text-decoration: none;">
<b><span style="font-family: Arial, sans-serif;"><span style="font-size: small;"> </span></span></b>
</div>
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<br /></div>
</div>
Anonymoushttp://www.blogger.com/profile/13359361958512171716noreply@blogger.com3tag:blogger.com,1999:blog-1464331652698326524.post-91792519972329331622013-08-27T05:51:00.002-07:002014-04-18T00:17:30.627-07:00How to Reduce Your Bounce Rate and Raise Interaction on Your Website?<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em; text-align: center;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;"><img border="0" src="http://3.bp.blogspot.com/-IZOha41T1lg/UhyZ-zcz7CI/AAAAAAAAAek/Jv8oWgYFCXM/s320/Business-goals-to-Conversion-optimization-goal.png" height="142" width="320" /></span></span></div>
<div align="JUSTIFY" style="margin-bottom: 0in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">Almost every
business owner has big dream about his/her business. Web based
business owners often dream of customers paying more for goods and
services. Sometimes, the bounce rate of the business website is very
high. Studies show that website visitors come to an online store and
exit from the site very soon without going through the internal
pages. By providing a better service to your site visitors together
with relevant result, engaging and useful content, helpful solutions
you can reduce bounce rate of your site. </span></span></div>
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<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">
</span></span></div>
<div align="JUSTIFY" style="margin-bottom: 0in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">Live chat
software for website is an online CRM application that is developed
to boost sales and reduce the bounce rate. When you integrate the
<a href="http://www.livechattool.eassistancepro.com/">Live Chat tool</a> with your business website, you see a chat API pop-up
on your site screen. It provides you various beneficial features to
attract your visitors. The chat window appears as an integral part of
your website. This live chat tool effectively attracts website
visitors with a non-intrusive greeting when they come to the site.
From many years, live chat tools have become very popular as they
offer an efficient way for site visitors to resolve their queries. </span></span></div>
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<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">
</span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;"><a href="http://2.bp.blogspot.com/-9-9Zw80RAAs/UhyZ-2ES3wI/AAAAAAAAAeo/TU3hvYHaaS4/s1600/2-300x2141.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-9-9Zw80RAAs/UhyZ-2ES3wI/AAAAAAAAAeo/TU3hvYHaaS4/s1600/2-300x2141.jpg" /></a></span></span></div>
<div align="JUSTIFY" style="margin-bottom: 0in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">A reliable
live chat tool establishes a suitable platform for operators and
visitors to interact with each other. It leads to a healthy
professional relationship resulting mutual confidence. In this way,
you can easily conclude that what your customers are looking for,
what is their actual need and what they expect from you. In addition,
you can also find out the important information about your
competitors. When any visitor comes to your site he has a number of
queries about your products and services. If your site is integrated
with a live chat tool then he can quickly resolve all confusions and
queries. Such relations finally make those visitors into valuable
customers for future. Now, you cannot ignore the awareness of your
customers as they only want better, affordable services including
quick response from your side. </span></span></div>
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<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;"><a href="http://1.bp.blogspot.com/-9E-0BwWiWTE/Uhya65v6tsI/AAAAAAAAAe4/xOK3s8Unm6c/s1600/New-Save-Time-and-Resources-300x236.jpg.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="http://1.bp.blogspot.com/-9E-0BwWiWTE/Uhya65v6tsI/AAAAAAAAAe4/xOK3s8Unm6c/s1600/New-Save-Time-and-Resources-300x236.jpg.jpg" /></a></span></span></div>
<div align="JUSTIFY" style="margin-bottom: 0in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">Live chat
tool not only offers you live chatting feature but also enables you
to get engaged with your customers in many way and keep an eagle eye
on them. After being convinced with you, visitors go into inner pages
of your business site in order to collect all valuable information
including buying your services. When visitors receive thorough
answers, it influences their decision to do business with you. Thus,
live chat support reduces the bounce rate of your site. It doesn’t
matter how heavy traffic flow to your website is as this web-based
tool enables operators to meaningfully interact with many visitors in
a hassle free environment. In this manner, all visitors receive quick
assistance in real-time. On the other hand, with traditional
communication platforms such as social media, telephone, e-mail etc.
customers had to wait their turn for a response. </span></span></div>
<div align="JUSTIFY" style="margin-bottom: 0in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">
</span></span></div>
<div align="JUSTIFY" style="margin-bottom: 0in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: small;">Live chat
will significantly reduce high bounce rates – visitors leaving
websites. This is mainly effective for retail sites, resulting in
increased check outs and sales. As well, once a customer is engaged
with a chat operator who understands their needs, the chat session
allows for recommendations, offering of additional products or
services, and increase close rates for client and customers.
eAssistance Pro is professional live chat software that can be easily
integrated with your site and a productive chat session can be
started from varied platforms. Read more - <a href="https://www.eassistancepro.com/solutions.php">https://www.eassistancepro.com/solutions.php</a></span></span>
</div>
</div>
Anonymoushttp://www.blogger.com/profile/13359361958512171716noreply@blogger.com4tag:blogger.com,1999:blog-1464331652698326524.post-20372305342356978842013-06-17T00:40:00.000-07:002014-04-18T00:19:08.095-07:00How to Improve your Customer Services?<div dir="ltr" style="text-align: left;" trbidi="on">
<div align="JUSTIFY">
Customer Service is the capability of an organization to offer constant and consistent services to customers. In a recent survey over a number of available support services (email, telephonic calls, live chat, etc.), it has been proved that the Live Chat tool plays a key role in improving customer services. Website visitors seeking instant assistance prefer to use Live Chat application rather than waiting for an email response or waiting in telephone queues. Offering instant assistance using Live Chat tool has made more satisfied customers.<br />
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<div style="text-align: center;">
<img border="0" src="http://3.bp.blogspot.com/-ny9qWh4KsoY/UblZWiyaEpI/AAAAAAAAAbc/-Mo_xvM86vY/s1600/4.jpg" /> </div>
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<br /></div>
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The customer services can be improved by using a <a href="http://www.livechattool.eassistancepro.com/">Live Chat tool</a> as an add-on on the website that helps in knowing more about the website visitors, assisting them at various stages, and assuring that customers have a wonderful experience every time whenever they use your services. Online surveys for customers’ feedback also help in improving the customer services as website operator can easily analyze where improvements are required.</div>
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<br /></div>
<div align="JUSTIFY">
A business is said to be offering the best customer services when it offers what customers expects in a timely and in an appropriate manner. To have better customer services offered, one must establish good relationships with customers. A happy and satisfied customer will surely return to the website offering better customer services and will recommend others too about the services offered.<br />
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<img border="0" src="http://2.bp.blogspot.com/-AicLbuK6R2c/UblZXeB26QI/AAAAAAAAAb0/xBwz_zk0pF4/s1600/5.jpg" /><a href="http://2.bp.blogspot.com/-AicLbuK6R2c/UblZXeB26QI/AAAAAAAAAb0/xBwz_zk0pF4/s1600/5.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"></a></div>
</div>
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Adding a Live Chat application on a website assists in decreasing the customer service response time and increases customer satisfaction. The Live Chat tool helps in increasing and building customer trust and confidence in products and services offered by your organization. The website visitors can easily and instantly get answers for their questions before leaving the website while using Live Chat application. Also, the Live Chat tool helps organizations in increasing customers’ satisfaction and reducing the overall customer support and sales costs. More information about this software : <a href="http://www.eassistancepro.com/features/easy-to-set-up.php">http://www.eassistancepro.com/features/easy-to-set-up.php</a></div>
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Anonymoushttp://www.blogger.com/profile/13359361958512171716noreply@blogger.com3tag:blogger.com,1999:blog-1464331652698326524.post-31674345425126975432013-04-25T03:54:00.000-07:002014-04-18T00:42:22.924-07:00How to Improve Your Business Sales?<div dir="ltr" style="text-align: left;" trbidi="on">
<div style="text-align: justify;">
</div>
<div style="line-height: 100%; margin-bottom: 0.07in; margin-top: 0.07in; text-align: justify;">
<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: Verdana,sans-serif;"><span style="font-size: small;"><a href="http://3.bp.blogspot.com/-n6cgpbCHf6Q/UXkAiltuDFI/AAAAAAAAAU4/FVYulQuiKiY/s1600/Competition21-300x179.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-n6cgpbCHf6Q/UXkAiltuDFI/AAAAAAAAAU4/FVYulQuiKiY/s1600/Competition21-300x179.jpg" /></a></span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Whatever be the kind of
your business, Live Chat application proves to be a beneficial tool.
Live Chat offers a better platform for connecting with online website
visitors, indulging them in meaningful conversations and converting
them into loyal customers. Take your business to new higher heights
by offering Live Chat support to your website owners. The quality of
Live Chat offered to the customers will surely make them recommend
you to their family members and friends. Live Chat has eliminated
customer service offered via phones and emails and makes establishing
communication between customers and businesses a much easier task.</span></span></div>
<div align="JUSTIFY" style="line-height: 150%; margin-bottom: 0.07in; margin-top: 0.07in;">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-lC_RmuV2eUA/UXkAi4GBUmI/AAAAAAAAAVE/OKRIIMMRDiQ/s1600/78468692.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="http://3.bp.blogspot.com/-lC_RmuV2eUA/UXkAi4GBUmI/AAAAAAAAAVE/OKRIIMMRDiQ/s400/78468692.jpg" height="400" width="265" /></a></div>
<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Just integrate Live
Chat into your website and connect with your website visitors in
real-time. Using Live Chat, website operators can be well aware of
customers’ requirements and their feedbacks. Now no need to
navigate the website for finding the contact number, no need to send
an email and wait for its reply! Simply ask your queries from website
operators informally and get them resolved instantly.</span></span></div>
<div align="JUSTIFY" style="line-height: 150%; margin-bottom: 0.07in; margin-top: 0.07in;">
<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Determining online
customer services an important key for businesses, organizations are
increasingly integrating Live Chat solution in their websites to
connect with website visitors. <a href="http://www.livechatsupport.eassistancepro.com/">Live Chat Support</a> is a CRM application
that connects website visitors with website operators or chat
representatives. The tool allows website operators to send a
pro-active chat invitation to visitors asking for an instant
assistance and initiating a meaningful chat session. During the chat
session, the chat representative provides sales and customer
services. The feedbacks after the completion of chat sessions assist
in improving customer services and overall products based on users’
requirements.</span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Live Chat offers much
better customer support as compared to traditional communication
channels. It facilitates timely, relevant and friendly communication
environment to online website visitors. Chat services are available
24 hours a day and offer a personal touch to website visitors
providing real-time instant responses. It lets website visitors feel
special that there is someone on the other side to assist them.</span></span></div>
</div>
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<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: Verdana,sans-serif;"><span style="font-size: small;"><a href="http://1.bp.blogspot.com/-rvwd2CtfKbU/UXkEal0Q4aI/AAAAAAAAAVU/L_kJ5rpshw8/s1600/Customer-Experience-Management-Customer-Centric-Organization-copy.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-rvwd2CtfKbU/UXkEal0Q4aI/AAAAAAAAAVU/L_kJ5rpshw8/s640/Customer-Experience-Management-Customer-Centric-Organization-copy.jpg" height="450" width="640" /></a></span></span></div>
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</span></span>
<span style="font-family: Verdana,sans-serif;"><span style="font-size: small;"> </span></span><br />
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">eAssistance Pro – a
Live Chat application is the best available solution for every kind
of website. It offers a number of extra-ordinary features that proves
to be much beneficial for businesses. The real-time visitor
monitoring feature allows website operators see which website pages
visitors are on and the co-browsing feature let navigate them through
your website. The geo-mapping feature provides geographical location
of website visitors on a world map layout.<span style="font-size: small;"> </span>If you need further
assistance, please visit the following website:
<a href="https://www.eassistancepro.com/">https://www.eassistancepro.com</a></span></span></div>
<span style="font-family: Verdana,sans-serif;"><span style="font-size: small;"><br /><a href="https://www.eassistancepro.com/"></a></span></span></div>
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Anonymoushttp://www.blogger.com/profile/13359361958512171716noreply@blogger.com5tag:blogger.com,1999:blog-1464331652698326524.post-55632547165043726112013-02-07T03:25:00.000-08:002014-04-18T00:43:51.177-07:00How to choose live chat support software for your website? <div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">A
live chat application can help you improve almost any aspect of your
website in just one simple installation. You could very well boost up
your business revenues and at the same time can also increase your
web traffic quickly. Definitely, it is must to have tool for
businesses of all types and sizes that can further enhance the
quality of customer service. By enabling visitors to interact with
the representatives of your company, it helps customer get answers to
all the questions and queries instantly. </span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"> </span></span>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">These
days as <a href="http://www.websitechatsoftware.eassistancepro.com/">live chat software</a> are widely used by many online retailers,
financial & consulting institutions, and real estate agents as an
effective way to improve customer service and drive extra revenue.
Therefore, it is more essential to understand how to choose the right
live chat software, so that you could get the most from it. </span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Without
any doubt you would always look for a program that could offer the
simplest integration into your website. But besides this there are
different other factors that you need to look for while selecting
right and suitable live chat software. Some of the few factors that
you can look for are - </span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"><b>Usability</b></span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Software
usability is the most decisive factor that you can’t ignore. It is
the software usability that actually helps in creating a more
efficient chatting environment for your agents and operators. How
easy is it to use? Ask this question again and again. The reason for
asking this question is that some live chat programs necessitate the
operator to have a browser open for site visitors in order to
initiate chat sessions. Can visitors put down messages via chat when
live chat is offline? Some customers prefer to leave a message once
they're at the site if chat is offline. The software you opt must be
able to transfer chats to other operators. For example, there is
always a possibility of transferring a chat that got initiated for
the support department might be for pre-sales or billing query.</span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"><b>Flexibility
</b></span></span>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Ensure
the tool you chose must be able to provide unmatched flexibility when
it comes to customizing the operator console environment. It is
important that the software allow agents to adjust the layout of the
chat area, modify when alerts are sent and received, and adjust
fields in the chat window. The tool must facilitate you to set up
different departments. For example, if you use live chat for
pre-sales and for support, then the tool must allow adding operators
to different departments so that the website’s visitors could talk
directly to a staff member of the desired department. </span></span></div>
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<b><span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Appearance</span></span></b></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Other
important factor that you must count while selecting live chat
software is the functionality to customize the appearance. Always go
for those live chat application that allows you to customize the
appearance graphically. Not all live chat programs allow you to
customize the chat window matching the site appearance. </span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"> </span></span>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"><b>Live
chat security</b></span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">To
eliminate the risks associated with online communications, it is
crucial that the software is 128-bit SSL encrypted. 128-bit SSL
encryption prevents unofficial data access and guarantees the maximum
possible data protection. Check whether the tool is 128-bit encrypted
or not.</span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"><b>Convenience
and ability to work on every computer</b></span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Get
to know about the software whether it is browser-based or do you need
to install it on your computer. This is because; there are few
applications that work only on Windows computers. On other hand,
Browser-based software can be accessed via any computer that is
online. </span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"> </span></span>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;"><b>Easy
availability of demo </b></span></span>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Finally,
perhaps the most imperative facet of selecting live chat software is
its availability of a demo version. Most live chat software supports
free trial. Those are the ones you should pay more attention. In
fact, ask the company you are considering buying a product to
schedule a live demo of their software and get to know about both the
administrative as well as customer sides of how the program works.</span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: small;">Apart
from all these, it also gets important that you check whether your
live chat software supplier is with excellent repute and prepared to
support you in solving your problems or not. A good supplier will
save you from facing lots of troubles which could be a pain in the
neck if not managed properly. For More Detail <a href="https://www.eassistancepro.com/">https://www.eassistancepro.com/</a></span></span></div>
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Anonymoushttp://www.blogger.com/profile/13359361958512171716noreply@blogger.com5